At Yirtua, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and refund process, subject to the following terms:
1. Eligibility for Returns:
You may return unused and unopened products within 30 days of delivery for a full refund or exchange. To be eligible for a return, the item must be in its original packaging and in the same condition as when you received it. Please note that certain products, such as intimate apparel and items with hygiene seals, may not be eligible for return due to health and safety reasons.
2. Initiate a Return:
To initiate a return, please contact our customer support team within 30 days of receiving your order at service@yitua.com. You will be provided with instructions on how to return the item. Please ensure that the item is securely packaged to prevent damage during transit.
3. Refund Process:
Once we receive the returned item and verify its eligibility, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable, and you will be responsible for any return shipping fees unless the return is due to an error on our part.
4. Exchange Policy:
If you wish to exchange an item for a different size, color, or style, please contact our customer support team to arrange the exchange. Exchanges are subject to product availability. If the desired item is unavailable, we will issue a refund for the returned item.
5. Damaged or Defective Products:
In the rare event that you receive a damaged or defective product, please contact us immediately. We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund.
6. Contact Us:
For all returns, please contact our customer support team at service@yitua.com to obtain the return address and any necessary return authorization before sending back the item.
7. Exceptions:
Please note that all returned items must be unused and in their original condition. Certain products may not be eligible for return or exchange due to health and safety regulations. These products include, but are not limited to, intimate apparel, personal care items, and products with hygiene seals that have been opened or tampered with.
8. Policy Updates:
We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns about our Return & Refund Policy, please contact us. Your satisfaction is our top priority, and we are here to assist you every step of the way.